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Click on the "Contact Us" button in the main menu. Email is the most efficient way of communication & usually has the FASTEST response time. Email is documented and we can refer to it later. Please email us (sales @ birdexcess.com -or- support @ birdexcess.com) before you call & remember to leave your order # in your message.

We are in & our of the office during the week & do have an automated voice mail system at 206-202-BIRD (that's 206-202-2473). Please wait until the end of the automated voice message & you will be able to leave your message at the tone. We check email all day during the week 9am-5PM EST Monday through Friday only during business hours, and response times are usually 1-2 business days (no holidays).
TIPS: Make sure to be clear in your email as to what you are looking for, your order info, or questions you may have on a specific item, etc.
If leaving a voice mail, please leave an email address clearly spelled out & your phone number including area code. Good, complete info. is always helpful to process your Vmail or email quickly!

It depends on where you are located. Make sure to include your FULL shipping address when asking about rates. PLEASE use the shopping cart cart to calculate the rate. You will be given choices for shipping before any CC information is required. We do not ship to PO Boxes unless prior arrangement is made.

BirdEXCESS is open Monday through Friday 9am-5pm EST. We do not ship on Holidays! We ship Monday through Friday until 2:30 pm. Your order may take 0(same day)- 3 business days to ship. We are usually very fast to ship website orders. WE DO NOT SHIP TO PO BOXES - NO EXCEPTIONS. If there is any problem with your order, we will contact you with any questions, so please make sure your information is accurate so we can contact you quickly.

(As a rule of thumb, we are open the same days as UPS picks up - no pickup, not open & no, your order won't ship on days there is no pickup.)

Most items come with Free tech support direct from the manufacturer. Please check with the company who put their name on it.

Email us BEFORE you call and please give us at least 24 BUSINESS hours (M-F) to respond.

We answer emails Monday through Friday 9AM-5PM, Eastern Standard Time, during business hours. Please expect a reply time of about 24-48 hours during business hours, or 48-72 during busy holiday times. No emails are answered on days we are not open, and we're not open Sat & Sun,or on Holidays. If your email address is INVALID, we will reply as normal, however we can not track bounced messages. Email is the preferred method of contact. If YOU HAVE A SPAM FILTER of ANY kind, please note to look in your discarded mail folder for our replies, Auto-generated emails, or emails sent on behalf of BirdEXCESS from services such as shipping companies, paypal, etc. These emails may be filtered into your JUNK folder. BirdEXCESS does it's dudiligence to send emails & has great communication during business hours, so if you're not receiving replies, please look to your spam filter, junk folder, or spam service & you may find our emails! :) If these steps do not resolve your issue, please leave your name, order #, 10-digit phone # & brief description of the issue by calling 206-202-BIRD (that's 206-202-2473), our voice mail which is available 24 hrs a day. We will get back to you during business hours.

BirdEXCESS takes pride in protecting our customer’s privacy by not selling our mailing list or email list. You can feel safe knowing your name will not be entered into a barrage of data bases when you do business with us.

SSL is used ONLY when needed. It ties up server resources and would be foolish to have SSL on every page making it gruelingly slow. Our site is secure with 1024 bit encryption with a Comodo Class 3 Security Services. Your transaction is secure on our site. Email us with any questions.

+ PRODUCT CONDITION :
We describe our items in NEW, OPEN BOX, B-stock, OEM, RETAIL, BROWN-BOX, etc.  If you see a description that doesn't match these & you have questions, please email us BEFORE you bid. Once you place a bid, your bid is a contract to purchase the item.

• A NEW item constitutes a new, unused, item that is NOT a refurb! 
• A OPEN BOX item is an item that we received, we open, inspect for all items, we test, if 100%, we put back into the box & label as an "open boxed" unit. Item still maintains full MFG warranty.
• A B-stock unit is a "blemished" unit that has cosmetic issues, but has otherwise passed a test to be "functioning perfectly", but simply has minor blemishes such as a scuff, scratch, ding, dent, etc all usually MINOR items.  With B-stock items, we usually wait until we have more than one unit before we post so we can not take a picture of each individual item or it's blemish, however we're sure you'll be pleased as they're MINOR & the unit will have tested 100% functional & maintains full MFG warranty.
• OEM stands for "ORIGINAL EQUIPMENT MANUFACTURER" which is a common term in the computer business for items purchased in BULK which saves $ in packing materials & therefore we can pass the savings onto you- for example, cd-rom's are purchased in a case of 10 & are less cost than retail, single boxed units as they do not cost as much to ship, store, etc & therefore we can pass the savings onto you! 
• RETAIL means it's in a retail box.
• BROWN BOX is another way to save money- it's packed in a brown box, ready to be shipped & costs less simply for the fact that it's not in a retail, colorful packaging which costs much more than a simple brown box - so we also pass the savings onto you! 

New AnswerREAD THIS IN IT'S ENTIRETY! If you do not agree, please do not place an order.
SHIPPING INTENATIONAL: Your shipping AMOUNT will be determined AFTER you place your order- we ship intenationally via USPS GLOBAL, insured & buyer is responsible for claims with USPS. We will send a paypal request for the additional shipping required. We quote shipping & send invoices only during business hours.
INt'l DUTIES/TAXES/FEES.ETC We only quote shipping&handling, which we do not include duties, taxes, etc- this is the buyer's responsibility & it's different for each country worldwide. We can not calculate these import fees, nor will we ever PREPAY them & they are fully the buyer/receipient's responsibility.
CREDIT CARDS - SORRY! We can not process international (for locations outside of the USA) credit cards at this time. APO's Should be FINE as long as the billing address is a MATCH & your shipping will be calculated later as we MUST ship military mail & we only ship PRIORITY USPS - we will auto-charge your card for the shipping once we calculate it (when we're open M-F 9am-5PM EST).
PAYPAL: WE take PAYPAL only for limited countries with strict restrictions. If you have BOTH a VERIFIED paypal member status & a CONFIRMED address & you're in the UK, CANADA or Puerto Rico (only countries that can be CONFIRMED), we will accept if you meet this STRICT criteria. If you're NOT BOTH CONFIRMED & VERIFIED, Your payment will be refunded & your order canceled. Sorry- but there are too many abusers of the "system" out there & we have VERY strict guidelines for paypal due to paypal's seller protection policy (see paypal's help section for more information). If you do not agree with these terms, then please do not place an order.
THIRD PARTY SHIPPING3rd party address- an address different from your home address, which is also possible, following terms for 3rd party shipping from an international buyer. It’s also possible to have an item shipped to a different address when buyer is international, ONLY when payment is by MONEY ORDER ONLY (regardless if you’re within the USA or not) & money order must be in US FUNDS, and be either a certified INTERNATIONAL MONEY ORDER or a US POSTAL money order. We have very strict terms for 3rd party shipping & international sales & only accept those TWO above mentioned payment methods which are both CERTIFIED FUNDS.

Flat rate Handling fee (PER ORDER, not per item): There is a flat rate handling fee of $2.50 charge for each order to cover supplies, tape, boxes, etc. which all cost money, not to mention the person picking & packing your order carefully. To ensure your package gets there & is padded properly for shipment, it's necessary to pay this flat rate fee, which we charge PER ORDER & not PER ITEM like many other sites. PLEASE REMEMBER, we PASS ON our UPS shipping DISCOUNT to you, instead of charging you regular retail UPS rates. We do have the lowest prices & great discounts on shipping, so this is a meager fee we charge to cover costs - we're already trying to do the best we can to pass on *all* savings TO YOU, OUR CUSTOMER!

REMEMBER : You're also SHOPPING TAX FREE! - That's right! We are in TAX FREE NEW HAMPSHIRE! Enjoy the benefits of a TAX FREE STATE! So really, what's a few pennies for handling? Thanks for being our customer!

If you do not agree to this little $2.50 per order, then please do not place your order. If you put in writing that you do not want to pay it on your order - SORRY! We can't process or move your package without that little fee, so your order will be cancelled because you didn't want to pay for someone to handle it & it's not going to ship itself!

ALL Shipping companies we deal with have issued warnings SEPT 1, 2005, regarding shipping rate increases due to the cost of auto fuel increases & the airplance fuel increase of 60% in pricing, which raises operation costs, which raises the bottom line- shipping rates worldwide.
This is not only UPS, but ALL companies, including DHL and FEDEX also are imposing these rates. We double checked & once again, UPS's rates are better with better service & reliability.

We do our BEST for our customers by passing on OUR BOTTOM LINE/SHIPPING DISCOUNT right to you & only adding that $2.50 handling fee PER ORDER to maintain low shipping rates.

First - PLEASE READ the terms for where you purchased your item. We sell on our direct website www.birdexcess.com & other THIRD PARTY SITES that have different terms each, so read, SCROLL DOWN & REMEMBER TO HIT THE SUBMIT BUTTON to COMPLETE your return request.

REMEMBER - Complete info, SCROLL & HIT SUBMIT, you can do so here : http://www.birdexcess.com/ReturnForm.aspx

We follow the terms we post on the site you purchased on. If your item is outside of our return period, you may be unable to return the item. Please understand : We have strict terms to keep our overhead low & prices down FOR our customers. Alternatively, You may have luck reselling it on a third party site!

There are SO Many ways we keep our prices LOW for our customers. We purchase in MASS QUANTITY. We also do ALL WE CAN to keep overhead low, and doing so, lowers the cost of the items we carry. We keep overhead low, by SIMPLE ways we believe all business could do well on. It's the SIMPLE things that keep the prices down for our customers, like using email as the primary form of contact, use Florescent lighting, keep the heat & AC reasonable, recycle usable packing materials (helps save the environment). The small things really add up to BIG savings for our customers & our prices reflect it.
We've even toyed with the idea of NO packing slips to save paper & more $, but nixed it based on the fact that everyone likes a piece of paper to hold onto with BIRDEXCESS.com on it.

WE TRY TO BE GREEN! Not in the "we're new to this" but the "we try & make an impact" kinda way - We actually take the time to recycle cans, bottles, paper & cardboard too on our own!

We also welcome ideas to help us & YOU more! Just email us with your suggestion. Thanks!

SIMPLE - WE AS HUMANS NEED TO EAT & SLEEP!

We are on most all day M-F 9am-5PM EST, and some times you can catch us outside of those hours & you're a lucky duck because- we'll answer you!

If - for some chance our IM is ON, but no one is there & it eventually goes idle- SORRY you missed us! Hopefully we've not run off into a ravine & dont' worry, the world hasn't ended, but unfortunately we've left the computer. I know, it's enevitable it would happen... but don't worry, we'll be back.

Suggestions: Maybe in the meantime, you can ask your IM question & leave your email in the IM- if we see you on, we'll try & catch you or email you that way. You can email us your questions at sales@birdexcess.com. You can email your support questions to support@birdexcess.com. You can try & contact the manufacturer if you have a technical support question.

No. We are too busy sourcing items & processing orders, however we have a splendid email response time (see our contact us info) Monday through Friday 9am-5PMEST when we're in the office. We have Voicemail in place as we're in & out of the office during the week and this also helps keep costs down - remember to leave your name, number & message & we'll do our best to respond within 1-4 business days. Email is the most efficient way of communication & usually has the FASTEST response time. We request that you send us an email for a written record of contact as well as better tracking & FASTER handling of your inquiry.

A "third party" site is where we sell - we do not own the site. It is NOT the same as our site, Birdexcess.com. Third party sites each have different "terms & conditions" on items sold on the third party site. Third party sites are different & are kept SEPARATE from www.birdexcess.com & are also handled by a different EMAIL as sole contact for those sites. Best bet is to email the registered email address we have on the third party site, WITH YOUR ORDER # and FULL NAME with your message & we're fast to reply M-F 9am-5PM EST. Please allow 1-3 business days for a response, but we're usually much quicker.
Please note that many third party sites only ALLOW me as a seller to ANSWER your emails when the email is from your REGISTERED email address - including if you need to cancel an order, PLEASE do it from your registered email account. Remember, these are third party sites & i dont' set the rules, but MUST follow them. I'm a good seller & I stick to thier terms as well.
If you email sales or support @ birdexcess.com you may receive a response, or experiance a delay as they must RE-ROUTE your message to the appropriate department.